Protecting your privacy is important to us. Please take a few moments to review this Policy.
The Information We Collect and How We Use It
What information is being collected and how is it used? For online subscriptions, data is collected within the UK by BIBA Medical. As certain parts of bibamedical.com are subscription only, you will either be a registered or non-registered user depending on what information you wish to access. There are various sections of the website, for which we collect different information. What we collect and how this is used is as follows:
- 1.1 Non Registered Users of bibamedical.com
If you access parts of bibamedical.com without a subscription, as you browse the website, we collect information about your use of the site. Essentially this will be which pages you have visited and how long you stay online. We will not be able to identify who you are from the information we store, but we will be able to identify where you are located – (see point 1.3 below).
- 1.2 Registered Users of bibamedical.com
You will be asked to submit details including a personal email address as well as your name and contact details, including your address. All mandatory information is indicated and is so to understand our users and so we can fulfil our obligations to you. Renewals information will be as indicated. We then use this information to set up a customer number and user name or to renew your subscription and generally fulfil our obligations to you. You will be asked if you wish to receive general email updates and further product information from us and if you do you can ‘opt in’ to receiving these. You will be given an opportunity to ‘opt out’ of this on each occasion we contact you thereafter. Apart from bibamedical.com subscription customers, other parts of bibamedical.com also require you to register. You will be advised what information is required and what can be seen by us when you register.
- 1.3 What else do we collect when you use our website?
Each time you use the internet, an IP address is assigned to your computer via the internet service provider. This number may either be the same or different each time. Each time your computer requests information from our website, we log your IP address on our server. We may use this in order to gather information about the website traffic and usage. Whether you are a registered user or not, our web server collects certain information such as (a) IP address; (b) host names (c) domain name (d) time and date information as requested (e) the browser version and platform when it is requested, (f) a record of which pages have been requested.
- 1.4 What else do we use personal information for?
Other than for fulfilling our obligations to you (where these exist), on some occasions we use the information provided to produce aggregate statistics in relation to pages being accessed. We may also use it to monitor usage patterns on the website in order to improve navigation and design features to help you get information more easily. This information is provided to us as daily logged files. In order to help us develop the website and our services, we may provide such aggregate information to third parties. The statistics, however, will not include any information that can be used to identify any individual.
To whom will personal information be disclosed?
We will not disclose your personal data to any third party other than our contractors who must keep this data secure and confidential. We carry out due diligence investigation on all of our third party data processors to ensure data protection compliance. Corporate location information however may be shared. You may be contacted by BIBA Medical’s research team to provide insights on market data. You may be contacted by the events team in relation to attendance or speaker opportunities at an event. You may be contacted by a member of BIBA Medical’s editorial team to comment on content within any of the publications.
For delegates of the CX Symposium, we will be required to share your registration data for third parties who process badges, the CX app, our presentation management system (via our Audio Visual providers), and our database managers. Our suppliers sign Non-Disclosure Agreements if this is not already included in our contracts, and your data will only be shared and used by them for legitimate reasons related to the event only, and will be deleted after the event when no longer required.
Contact exchange and lead retrieval at the CX Symposium 2019
We have partnered with a company called Klik for the CX Symposium 2019 for our intelligent badges. At the event, we will provide you with a wearable device that is paired with your profile, using your registration data. The wearable device will constantly transmit data on your location and movement at the event area throughout the event. Data will only be available in the exhibition area, the foyer, gangways and meeting rooms – we do not track any private rooms such as toilets or private meeting rooms, nor are the badges tracked when you leave Olympia. Klik will store the data and provide it to BIBA Medical in order that we can measure numbers in meeting rooms and the exhibition flow, and to exhibitors who pay for the lead retrieval solution. This enables exhibitors to track the engagement with the participants. By default, only aggregated data is provided to such parties. I.e. they will see that at a certain number of persons were present in a certain area, but will not know who those persons were.
At the event, you will be able to click your wearable device with the wearable device of other persons to make a connection. If you choose to do so, the wearable devices will report such connection to the platform which will add it to the relevant persons’ profiles. By default, the following profile information may be accessed by all of your connections: First name, last name and email address. You may restrict such access or permit your connections to access further information at https://app.klik.co/profile/. At the event, you may also be able to click your wearable device with the wearable device of other persons or objects for other purposes, such as to give your consent to receive marketing communication. If so, you will be informed in advance of the exact consequences of your actions. Every delegate will be given a badge with a device.
How long do we keep the information we collect?
We keep your personal information for as long as necessary to fulfil our obligations to you and protect our legal interests.
Can you change information we hold about you?
Where you have provided us with an email address or any information which becomes outdated, you should update your details by emailing firstname.lastname@example.org. If you have queries about what data we hold on you, you can request to view it by emailing email@example.com.
How is personal information stored and protected
Your personal data and website usage information is stored by us electronically.
The information we collect about site visitors, is stored in secure environments and we do not share any data that identifies any individual, to any other individual or party. We have mechanisms in place to protect data. One such mechanism is called a “firewall”. A firewall is a barrier that allows only authorised traffic through. It safeguards our computer systems and your information. We also use system and application logs to track all access. We review these logs periodically and investigate any anomalies or discrepancies. We understand that the security of your information is important to you. We also understand that our continued success as a publisher on the web, relies on our ability to communicate with you in a secure manner. We adhere to the highest standards of decency, fairness, and integrity in our operations. We use several measures to authenticate your identity when you visit our site. We also take steps to protect your information as it travels the internet, and to make sure all information is as secure as possible against unauthorised access and use (for example, by hackers). We review our security measures regularly.
Despite our best efforts, and the best efforts of other firms, “perfect security” does not exist on the internet, or anywhere else. As a result, whilst we strive to protect your personal information, we cannot warrant the security of the information you transmit to us online. You therefore do so at your own risk.
Once we receive your transmission, we make our best efforts to ensure its security on our system.
You should not share your user name and password with other people. If you think you might lose or forget these identifiers, write them down and keep each in a separate place.
Any email between you and BIBA Medical is not encrypted. It will be stored securely within our corporate firewall (see above ).
Linking to external sites
If you have any concerns or queries about the information we hold about you or wish to provide feedback about this site, please contact us on firstname.lastname@example.org