Roger Greenhalgh (London, UK) speaks to former president of the SVS (2018–2019) Michel Makaroun (Pittsburgh, USA) about the CX Symposium which Makaroun says “always has a special flavour” and is “a special meeting”. Makaroun also touches on some of the similarities and differences between CX and the SVS meeting in the USA.
The pair were speaking to BLearning at CX 2019 (Charing Cross Symposium; 15–18 April, London, UK).
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